Partner Platform Notice: Known Cal Issues
We are actively tracking the following known issues originating in Cal-managed flows. These may impact some customers:
- Some Should-be-Business (SBB) transactions are appearing as duplicates in the Custodia UI, which may also impact billing reports.
- Some declined transactions are being posted after the fact, which may affect billing reports.
- If expected Custodia features or functionality are unavailable or appear to be missing, please contact your Cal representative to verify that the latest Custodia platform release has been deployed to your cloud environment. In some cases, feature availability may depend on deployment status within the Cal-managed infrastructure.
For updates, timelines, or customer-specific impact details, please contact your Cal representative directly. Cal support contact details are available here: Cal Support Hours and Contact Information.
What's New in v2026.18.0
This release is about getting people all the way through setup, getting receipts analyzed, and getting accounting exports to the right approver.
📱 New accounts actually finish onboarding
Activating by email no longer skips the mobile number step. Double-clicking “Next” on a slow connection used to jump people to “already activated” and leave them without a phone on file. They now land in onboarding, as intended.
🧾 Receipts that finish scanning
Receipt analysis no longer hangs or drops the confidence score. Uploads complete, and you can see how sure Custodia is about the extracted fields.
🏦 Cards and simulations you can trust in sandbox
- Dipocket cardholders can open card details through the same secure token flow as other issuers.
- Transaction simulations honor merchant restrictions on Dipocket, and Marqeta simulations work with alphanumeric merchant IDs — so “this merchant shouldn’t be allowed” behaves the same in test as it does in production.
đź“Š Accounting that names the next approver
When you export a purchase-order vendor bill to NetSuite, Custodia can set the bill’s next approver from the PO buyer — so the invoice lands with the right person in Pending Approval, not in a generic queue.
Business-partner admins can also roll unused budget on recurring activities across tenants without a permissions error.
Questions about what’s enabled for your company? Contact your Cal representative, or reach us at support@custodia.ai.