Some Indian users may experience issues when trying to add their Custodia-issued card to the Uber app. If you’re seeing an error like:
“This card is not valid”
or
“Uber doesn’t accept prepaid cards”
— don’t worry. Here's what you can do to resolve it.
🛠️ Why This Happens
Uber uses security and verification systems (like AVS – Address Verification System) that check whether the billing address entered matches the one linked to your card.
If there’s a mismatch, the app may block the card — especially for virtual or prepaid cards, which are subject to stricter rules in India.
✅ Solution: Use the Correct Billing Address
To successfully add your Custodia card, follow these steps:
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Open the Uber app
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Go to Payment > Add Payment Method > Credit or Debit Card
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Enter your Custodia card details
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For billing address, use your company billing address, which you can find in your app:
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Open your Custodia app
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Navigate to Card > Card Info > Billing Address
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Save and try again
By using the correct address, you help Uber verify your card properly and avoid rejection due to mismatches.
🧾 Why This Works
This ensures that:
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Uber, Custodia, and our payment processor (Marqeta) all use the same billing address
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AVS checks pass successfully
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Your card isn’t flagged as "invalid" or "prepaid" incorrectly
📬 Still Having Trouble?
If the issue continues, please contact our support team and include:
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A screenshot of the error (if possible)
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Your country of residence
💡 Bonus Tips:
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Use consistent naming for article titles and URLs
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If you're using a CMS like Zendesk Guide, Intercom, or HelpScout:
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Insert internal article links using the article ID or slug
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Use macros or templates to auto-attach related articles
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Include 2–4 related articles max to avoid clutter
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Troubleshoot issues with adding your Custodia card to Apple Pay, Google Pay, or similar wallets.What Is My Billing Address?
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