If you're logging in via SSO, you might encounter an error like:
Exception: unexpected login request for jim@personal-email.com by jim@custodia.ai
This error occurs when you're signed in to your SSO provider (e.g., Gmail, Office365) with one email address (e.g., name@domain.com), but you’re attempting to access the app using a different email address (e.g., name@workingdomain.com).
To resolve this:
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Log out of your SSO provider (Gmail, Office365, etc.).
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Re-authenticate from the app using the correct email address associated with your account.
If the email on file is incorrect, please contact a support representative for assistance.