Overview
Account administrators can terminate or disconnect a user's card directly from the Custodia web application.
Terminating or disconnecting a card permanently removes the card from the user and prevents it from being used for future transactions.
Important: Terminating or disconnecting a card is permanent and cannot be undone. Before proceeding, confirm that you have selected the correct user and card.
This action is currently available through the web application only.
Who This Is For
This article is intended for Account Administrators who manage employee cards within Custodia.
You may need to terminate or disconnect a card when:
- A card is lost or stolen
- An employee leaves the company
- A card is no longer needed
- A card needs to be permanently removed from a user's account
How to Terminate or Disconnect a Card
Step 1
Log in to the Custodia web application using your work email.
For the best experience, we recommend using Google Chrome.
Step 2
From the top menu, navigate to:
My Organization > Org Structure > Employees
Step 3
Locate the employee whose card you would like to terminate or disconnect.
Click the Card icon next to the employee to view their card information.
Step 4
Select Terminate/Disconnect Card.
Step 5
A confirmation message will appear indicating:
"This action is non-reversible and cannot be undone."
Confirm that you have selected the correct card, then click OK to proceed.
Once confirmed, the card will be permanently terminated or disconnected.\