Partner Platform Notice: Known Cal Issues
We are actively tracking the following known issues originating in Cal-managed flows. These may impact some customers:
- Some Should-be-Business (SBB) transactions are appearing as duplicates in the Custodia UI, which may also impact billing reports.
- Some declined transactions are being posted after the fact, which may affect billing reports.
- If expected Custodia features or functionality are unavailable or appear to be missing, please contact your Cal representative to verify that the latest Custodia platform release has been deployed to your cloud environment. In some cases, feature availability may depend on deployment status within the Cal-managed infrastructure.
For updates, timelines, or customer-specific impact details, please contact your Cal representative directly. Cal support contact details are available here: Cal Support Hours and Contact Information.
What's New in v2026.27.0
This release posts a PIN-debit chargeback to the cardholder, fills the department on a payroll export, and keeps the card on an activity when its purchase order is reprocessed. Personal-card import and company recognitions are in this release. The screens for them are not.
💳 A PIN-debit chargeback reaches the cardholder
A PIN-debit chargeback now updates the cardholder’s ledger. The purchase is marked disputed or credited. A provisional credit, a provisional debit, a reversal, a write-off, and a representment follow the same path. A later clearing on that purchase keeps the status.
📄 The payroll export includes the department
The payroll reimbursement CSV can include the employee’s department, their default cost center. That column was blank. It now shows the cost center name when the employee has one in Org Structure. An export without the department column stays as it is.
🛒 The card stays bound when the purchase order is reprocessed
Reprocessing an approved purchase order keeps the card already bound to the activity, including a virtual card created after approval. Amount and other changes still save. When the purchase order names a card, that card is the one applied.
🔗 Personal card import
Personal-card import is in this release. An employee links a card, reviews the charges that sync, and brings in only the ones they choose. Sync is manual. Pending charges, refunds, and payments are left out.
- Importing a charge posts it as a card expense. Turning a charge into a cash expense starts a draft the employee edits and submits for approval. The same charge is not posted twice.
- Only the employee who linked the card can see the staged charges. Ignoring a charge, or unlinking the card, leaves charges already imported in place.
- The expense type comes from the charge, or from the category mapping your company set for that card.
- Ask your admin if personal card import is enabled. The workspace does not have this screen yet.
🎉 Company recognitions
A recognition starts as a draft. The recipient’s manager, a moderator for that person, or an admin can publish it. Publishing makes it public. Birthday and anniversary recognitions stay private and locked.
- The recipient can switch a published recognition between public and private, unless it is locked.
- The author or an admin can delete a recognition. A deleted recognition is hidden.
- A comment can be taken back for about ten seconds. After that it posts, or it waits for a moderator. A posted comment stays.
- A comment can include a badge, a reaction, or a GIF. GIF search returns a filtered set. Your company chooses open links or its own GIF catalog.
- Recognitions stay off until access is turned on for the company, a subsidiary, or a team. They do not award points or create spend. The workspace does not have this screen yet.
✨ Smoother day-to-day
- Who approved an out-of-pocket reimbursement is recorded on the expense audit trail when that cash expense is created.
- A purchase-order category mapping saves again. The expense type is stored as its code.
- A blocked-merchant notification shows the merchant name. When the keyword has no name, the notification uses the activity description.
- The sign-in page loads the theme for the address you open, before you sign in.
Questions about what’s enabled for your company? Contact your Cal representative, or reach us at support@custodia.ai.