Partner Platform Notice: Known Cal Issues
We are actively tracking the following known issues originating in Cal-managed flows. These may impact some customers:
- Some Should-be-Business (SBB) transactions are appearing as duplicates in the Custodia UI, which may also impact billing reports.
- Some declined transactions are being posted after the fact, which may affect billing reports.
- If expected Custodia features or functionality are unavailable or appear to be missing, please contact your Cal representative to verify that the latest Custodia platform release has been deployed to your cloud environment. In some cases, feature availability may depend on deployment status within the Cal-managed infrastructure.
For updates, timelines, or customer-specific impact details, please contact your Cal representative directly. Cal support contact details are available here: Cal Support Hours and Contact Information.
What's New in v2026.20.3
A focused fix for long-running CSV downloads.
📤 Exports that don’t time out mid-file
Large expense exports used to write the header, then fail while fetching the rest of the data. Custodia now refreshes the download session as the file streams, so long exports keep going instead of producing a header-only CSV.
Questions about what’s enabled for your company? Contact your Cal representative, or reach us at support@custodia.ai.