What are the ticket submission requirements?

For the fastest and most efficient support responses, please include the following details when submitting a Support Ticket to support@custodia.ai:

1. Tenant
2. First Name and Last Name of impacted user
3. Email (if exists)
4. Mobile (if exists)
5. Username (if exists)
6. User ID (click here for the guide)
7. Priority
   1. High
   2. Medium
   3. Low
8. Description of the issue
9. Screenshots of the error
10. What have you done so far to troubleshoot or correct