Overview
When a transaction is declined, Custodia captures the merchant name and category in the system. This information can be used to create a more precise spend permission that allows the transaction to go through successfully on the next attempt.
This guide walks you through locating the declined transaction, copying the merchant details, and creating a new spend permission tied directly to that merchant.
Step-by-Step Instructions
In order to use this information, to create a new spend permission, please follow these steps:
1. Locate the Declined Transaction
Navigate to Activity > Expenses and search for the declined transaction:
2. Copy the Merchant Name
3. Remove the Previous Activity.
Delete the existing activity that was used for the declined transaction. Then navigate to Activity > New Spend Permission to create a new.
4. Select the Appropriate Activity Type
Choose the activity type that most closely aligns with the merchant category from the declined transaction.
5. Add the Merchant to the Spend Permission
On the first screen of the activity creation process:
- Locate the Merchant field Paste the merchant name you copied earlier
- If the merchant does not appear immediately, remove any special characters from the name and try again
- It is required to select the Merchant name from the list
6. Confirm Merchant Selection
Once the correct merchant appears:
- Press Enter
- The merchant name will be surrounded by a grey capsule, confirming it has been selected
7. Complete and Activate the Activity
Finish entering all required details and activate the spend permission.
8. Retry the Transaction
Before attempting the transaction again, it is best practice to:
- Lock any other active activities to prevent routing conflicts
- Then simulate or process the transaction again.
If configured correctly, the transaction should now be approved.